Job Posting Alert: J1108-0056 - TD Bank Financial Group

• Organization: TD Bank Financial Group
• Job Order: J1108-0056
• Job Title: IT Analyst
• Job Category: Information Technology
• Job Type: Full Time
• Location: Toronto
• No.Openings: 1
• Travel%: 0
• Description:
  TDBFG Description:
  Headquartered in Toronto, Canada, with 58,000 employees in offices around the world, The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Financial Group (TDBFG). TD Bank Financial Group offers a full range of financial products and services to more than 14 million customers worldwide through three key business lines:

  · Personal and Commercial Banking, including TD Canada Trust
  · Wealth Management, including the global operations of TD Waterhouse
  · Wholesale Banking, including TD Securities

  The businesses are supported by our Corporate Management, which provides many of the essential support, service and corporate functions for TD Bank Financial Group

  Department Overview:
  The Wholesale Service Desk group within Technology Solutions – ETNS requires a Service Desk IT Analyst to work within the Customized Technology Services Group. Areas of responsibility currently include: providing 1st level technical solutions to resolve business network/desktop issues and escalating as required. Additional system(s) supported by this team include: interfacing with the Bank's Mail (Exchange, Notes, PM+), AS400, Unix, Citrix, Summit, File/Print Team and SQL application groups. The scope of the user base community is in 5000+ users. The Wholesale Service Desk is a fast paced environment which will require the candidate to handle small to medium scale projects and support issues working in both a team structured environment as well as being able to work on their own with minimal supervision.

  Job Description:
  Supporting TD Securities/TDAM users over the phone in high paced environment
  Supporting Wholesale clients on Microsoft Office, Outlook, OCS/IM, Notes, Citrix, LoanIQ, AS400/CIB400/INV400/DEV400/ISD400/MIS400
  Escalating user issues to Desktop teams, server group/exchange/notes, file/print and other teams to resolve user issues in a timely manner.
  Proactively managing and communicating users escalated issues within the technology team and ensure clients expectation are met in a timely manner
  Creating LAN accounts, permission Citrix, LAN Server access
  Efficiently communicating with 2nd/3rd level support groups to accommodate client requests/requirements
  Creating LAN accounts, permission Citrix, LAN Server access
  Dispatching calls promptly to second level support via Easy Access problem tracking system
  Providing accurate feedback, verbal or written, to technology groups about problem status and resolutions

  Job Requirements:
  2 + years experience in the field or related area
  2 + years experience supporting MS Office Suite (98/2000/XP)
  2-3 years experience supporting NT, 2000/XP operating system
  1 + Novell 3.12/4.11 and familiar with AS400
  Prior experience supporting users in large user environment
  Solid organizational and time management skills along with the ability to multitask effectively and meet deadlines
  Ability to multitask and prioritize tasks as required
  Excellent communication skills with the ability to communicate effectively with all levels
  MCP or MCSE (preferred)
  Cisco Certified Network Associate (CCNA)
  Knowledge of NETIQ (DRA/AD) is a requirement

  IT Analyst

• Skills:
  • CCNA (Cisco Certified Network Administrator)
  • Multi-tasking
  • Organizational Skills

Apply: http://clients.njoyn.com/TD/xweb/xweb.asp?page=joblisting&CLID=97508