Patient Information Clerk

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Sat, 09/07/2013
The Hospital for Sick Children

Job Description

Job Title: Patient Information Clerk
Job ID: 1975
Location: Toronto, Ontario
FTE: 0.00
Hours of Work: 0.01
Dept/Program Name: POCU Admin & Clerical Support
Date Posted: 2013-08-28
Deadline to Apply: 2013-09-07

About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

Position Description

The Patient Information Clerk is frequently the first point of contact when patients and families arrive to the department. This position provides service in a customer-focused manner. The Patient Information Clerk will facilitate the delivery of patient care by providing a high level of support and assistance to the POCU mulitdisciplinary team and patients/families. This position supports the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner. Shifts available may include day, evening, nights, weekends and rotational.

Here's What You'll Get To Do

Register patients
Answer multiple phone lines
Book surgical cases
File reports
Prepare requisitions
Provide clerical support to all health care staff
Assist in meeting the needs of the patients and their families when appropriate

Here's What You'll Need

Diploma from a recognized Administrative/Secretarial program or equivalent work experience
Previous clerical experience in a hospital/medical environment
Knowledge of medical terminology
Basic proficiency with computers (i.e. word processing)
Strong communication, interpersonal and organization skills
Demonstrated problem solving abilities
Ability be self-directed, flexible and to take initiative
Attention to detail and efficient time management
Strong customer service orientation
KidCom training and patient registration experience are definite assets

Employment Type

Casual, Permanent

Our Commitment to Diversity

SickKids is strongly committed to diversity within its community and welcomes applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups and others who may contribute to diversity within our organization.

SickKids is also committed to providing services in both official languages and our preference is to hire employees who are fluent in both English and French whenever possible.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

Technical Assistance

If you are experiencing technical issues please forward your resume to along with the Job Opening ID # for the position that you are applying for and our technical support team will submit an application on your behalf.

Apply now