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Customer Service Representative

Contract Type: 
Industry: 

Job Number: J0817-0019
Job Title: Full Time Customer Service Rep-1 Year Contract
Job Category: Customer Service
Job Type: Temporary Full Time
Open Positions: 1
Posting Date: August 2, 2017
Closing Date: August 31, 2017

At Sleep Country Canada / Dormez-Vous? We are crazy about sleep! Don't believe us!? We happen to be Canada's #1 specialty retailer with over 230 stores nationwide and growing.

Working at Sleep Country Canada (SCC) and Dormez-Vous? (DV) is more than just a job, it's your opportunity to realize your full potential! We trust you to make the right decisions- you will be motivated and empowered every day to make a positive difference to your team, the customer experience, and the growth of our business.

At SCC/DV, we work hard but most importantly, we play hard! We are driven by a shared set of core values that focus not only on providing the best customer service, but also on recognizing, developing, and caring for our own associates (that means YOU!). At Sleep Country, we realize there is more to success than work and working with us will allow you to be a part of a strong, vibrant, and fun work environment.

Position Overview

Do you have what it takes?

Checklist

•Can you?
◦Be quick, quick, and quicker?! Our customer service reps are busy people! You will be required to answer phone calls and emails....A LOT!
◦Promise to be on the ball? Our customers come first and updating customer files in a timely manner is a crucial component to this position!
◦Handle dealing with customer complaints and other situations in a professional manner?! Helping our customers with the highest level of customer service is important- we are the Customer Service Department, after all!
◦Juggle projects and reports as requested by the Customer Service Manager?
◦Help our customers get a better night sleep!?

•Do you have?
•Any post secondary education? This is considered an asset, but it's not mandatory!
•Experience with 2 years of customer service skills? This is also considered an asset, but it's not mandatory!
•Skill speaking English AND French? Bilingualism (English/French) is considered a huge plus. Parlez-vous français?

•Are you able to?
•Communicate effectively? This requires having strong listening and interpersonal skills!
•Motivate yourself and the team?! You will need to be team oriented since our department is all about "one team, one focus!"
•Be more than organized?! We aren't looking for someone who organizes by shapes and color...but we do need you to be neat, tidy, and on-track with information, documents, etc!
•Think detail, detail, and MORE DETAIL? Attention to detail is critical for success in this role!
•Think quickly and tackle problems on your own?
•Multi-task? If you can't type and talk on the phone at the same time...you may want to reconsider this role.
•Accomplish and meet department objectives and goals?
•Work with Microsoft Office? The right candidate will need to be well acquainted with these programs.
•Have fun, be fun, and stay fun? An upbeat attitude and sense of humour is considered a strong asset!
.Work weekends?
•Love people as much as we love sleep?!?!

Department Details:

From your first day in the Customer Service Department, you will know what it truly means to spend a lot of time on the phone! You will be part of a team who works together to make sure our customers are receiving the best experience possible. Providing the best customer service also means that the department is extremely fast paced. Without the passion for excellent customer service, we simply wouldn't be the top mattress retailer in Canada! We hope that you enjoy working with other departments, too, because you'll be in constant contact with sales and distribution. To succeed here, you'll need a positive attitude, a customer oriented focus, and a great sense of humour!

Compensation:

If you're the successful candidate who is asked to join our team, we'll pay you to work here! Based on your experience, we'll offer you a competitive salary.

How to Apply:

Interested to join our team? Please visit our career section of our website and apply online now! Also, If you know of someone else who might be interested, please send this opportunity to a friend!

Visit www.sleepcountry.ca for more details! (Please note that only candidates selected for an interview will be contacted.)

(We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority, and persons with a disability.)

Sleep Country Canada is proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at (416) 242-4774.

Please note: Our head office is moving to 7900 Airport Rd., Brampton, Ontario in October 2017.

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A Better Career Starts Here!

Employment Equity

We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority, and persons with a disability.

Sleep Country Canada is proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at (416) 242-4774.

Apply here
 

City: 
Toronto
Employer Company: 
Sleep Country
Province: 

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