CUSTOMER CARE REPRESENTATIVE

Organization: Ministry of Government Services
Division: Retail Offices
Position Title: CUSTOMER CARE REPRESENTATIVE
Job Term: 1 Temporary Part Time / 18.12 hours per week (up to 6 months)
Location: 2B - 1400 Weber St E, Kitchener, N2A 3Z8, West Region
Compensation Group: Ontario Public Service Employees Union
Salary: $24.01 - $27.02 per hour*
Posting Status: Open
Job Code: 95423 - Customer Service Rep 2
Schedule: 3-7
Category: Customer and Client Services
Job ID: 38908

An individual with a strong customer focus and excellent interpersonal skills would be the perfect fit to provide customer services at the ServiceOntario counter in Kitchener.

Your primary focus will be to provide quality front counter, in-person customer services through an integrated service network by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment. You will assist customers seeking resolution to problems and networking with other service providers to appropriately refer customers' issues to them. You will also process transactions for various ministries, maintain files and electronic database systems, and produce a variety of reports and correspondence.

What we are looking for: demonstrated customer service skills and well developed interpersonal and communication skills; demonstrated analytical and problem solving skills and the ability to use judgment and tact when resolving customer issues; proven organizational skills and ability to work independently in a high volume team environment and assist in the training of new and existing employees; general knowledge of government services and programs at the municipal, provincial and federal level; financial record keeping skills and ability to handle cash and carry out accurate financial transactions for clients; proficiency using computer software such as word processing, spreadsheet, database, email and internet applications to research, retrieve and summarize information in written format; office management skills including filing, mail and purchasing.

Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level. Salary range for the Customer Service Representative 2 Training is $22.54 - $22.54 per hour.

Note:
• You may be required to work evenings and or Saturday's
• Prior to offer of employment, in accordance with the OPS Personnel Screening Checks Policy, the top applicant will be required to undergo personal screening check, which includes a police records check.

Posting Date: Wednesday, September 7, 2011
Closing Date: Wednesday, September 21, 2011 11:59 pm EDT

How to apply: 1.You must apply online.
2.You must show how you meet what we are looking for clearly, completely and concisely. We rely on the information you provide to us.
3.Read the job specification to make sure you understand this job.
4.OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
5.If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Remember: The deadline to apply is Wednesday, September 21, 2011 11:59 pm EDT.
Late applications will not be accepted.

Note: We thank you for your interest; however, we will contact you only if we choose you for further screening or an interview.

The Ontario Public Service is an equal opportunity employer.
We will accommodate your needs under the Ontario Human Rights Code.

*Indicates the salary listed as per the OPSEU Collective Agreement.