Bilingual Insurance Advice Inbound Telephone Sales Specialist

Job Posting Alert: J0211-0203 - TD Bank Financial Group

Organization: TD Bank Financial Group
Job Order: J0211-0203
Job Title: Bilingual Insurance Advice Inbound Telephone Sales Specialist
To start August 15, 2011.
Job Category: Call Centre (Sales & Service)
Job Type: Part Time
Location: London
No.Openings: 17
Travel%: 0

TDBFG Description
TD is a great organization powered by great people who want to make a difference every day. Our over 81,000 employees world-wide are a big part of what makes TD stand out from any other organization. Every day, we deliver legendary customer and client experiences to our approximately 19 million customers. We’re an award-winning organization that reinvests constantly to ensure future growth.

We’re recognized as an extraordinary place to work that embraces diversity, where everyone is respected and valued. TD is the sixth largest bank in North America by branches, with many exciting and challenging career opportunities in our four key businesses:

• Canadian Personal and Commercial Banking - including TD Canada Trust and TD Insurance
• Wealth Management - including TD Waterhouse and an investment in TD Ameritrade
• U.S. Personal and Commercial Banking - including TD Bank, America’s Most Convenient Bank
• Wholesale Banking - including TD Securities

Department Overview
TD Canada Trust is TD Bank Financial Group's customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its retail branch network, telephone, Internet banking, and ‘TD Green Machine’ automated banking machines.
The Sales Delivery Phone Channel is a centralized telephone sales channel which is able to cost effectively reach TD Canada Trust customers and external prospects through various marketing and advertising initiatives. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service.

Job Description
As a Bilingual Insurance Advice Specialist, your responsibility will be to handle inbound calls from new and established TD Canada Trust customers and sell Balance Protection Insurance and other TD Canada Trust products and services to meet the customer’s needs. You will meet formalized objectives for sales, productivity and quality. You will provide consistent, superior service to every customer by utilizing all available tools and resources. You will identify and act upon all sales opportunities, and refer clients to other appropriate business units within TD Canada Trust. You will receive extensive product and sales training as well as regular coaching to ensure your success in the role.

Job Requirements
You have exceptional customer service skills and a passion for sales. You must be able to multi-task and demonstrate strong problem solving skills. You must exhibit excellent attention to detail and the ability to accurately process transactions. Strong verbal and listening skills are essential for this position as well as a proven sales record. Candidates must be enthusiastic team players and willing to take an active role in campaigns and business building initiatives.

Bilingual language skills (fluent French and English) are required.

POSITIONS TO START AUGUST 15 AND BEGIN 3 WEEKS OF FULL TIME TRAINING.
Once training is complete applicants must be flexible to work non-fixed shifts;
Monday to Friday primarily between the hours of 7:00 a.m. and 12:00 a.m.
Saturdays and Sundays, between the hours of 7:00 a.m. and 8 p.m.
Statutory Holidays, between the hours of 10:00 a.m and 6:00 p.m.

Additional Information
Please note: Multiple Positions are available as well as both Full Time and Part Time positions exist.

Skills:

English
French
Analyzing Customer Needs
Call Centre - Inbound
Customer Service
Handling customer inquiries
Promoting Products/Services
Quality Assurance
Resolving Customer Concerns

Apply: http://clients.njoyn.com/TD/xweb/xweb.asp?page=joblisting&CLID=97508