Administrative Assistant

Administrative Assistant

TD Description
TD is a great organization powered by great people who want to make a difference every day. Our over 81,000 employees world-wide are a big part of what makes TD stand out from any other organization. Every day, we deliver legendary customer and client experiences to our approximately 19 million customers. We’re an award-winning organization that reinvests constantly to ensure future growth.

We’re recognized as an extraordinary place to work that embraces diversity, where everyone is respected and valued. TD is the sixth largest bank in North America by branches, with many exciting and challenging career opportunities in our four key businesses:

• Canadian Personal and Commercial Banking - including TD Canada Trust and TD Insurance
• Wealth Management - including TD Waterhouse and an investment in TD Ameritrade
• U.S. Personal and Commercial Banking - including TD Bank, America’s Most Convenient Bank
• Wholesale Banking - including TD Securities

Department Overview
Direct Channels Technology Solutions (DCTS) is comprised of the Online, Phone and ATM channels and supports the Direct Channels organization vision to create an integrated, seamless, effortless and legendary customer and client experience for TD Bank, America’s Most Convenient Bank, TD Canada Trust, TD Insurance, and TD Wealth Management across all channels.

Job Description
Service Excellence
• Provide a high level of executive administrative to two executives, Vice President Online and Associate Vice President Common Services & Release Management, ensuring the optimal level of customers service and professionalism
• Manage efficiently in a multi-tasked environment and ensure deadlines are met
• Apply appropriate due diligence ensuring accuracy in preparing and promptly completing all required supporting documentation (ie. reports, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate
• Efficiently manage expectations/concerns through strong communication skills, both verbal and written
• Schedule and organize meetings, including preparation and co-ordination by booking the facility, pre-mail, arranging required equipment, refreshments, etc., as required
• Maintain proficiency with software applications/programs and/or department specific systems as required (ie. MS Office, Word, PowerPoint, Excel, Lotus Notes, etc.)
• Efficiently manage and promptly respond to all incoming enquiries/requests for information independently or re-direct to the appropriate person/area
• Take initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks

Operational Effectiveness
• Ensure the optimal level of customer service and professionalism is provided
• Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, balance and process expense reports, schedule and organize meetings, manage calendars, create and maintain files, and perform other executive administrative assignments as required
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Prioritize and manage own workflow to ensure quality and efficiency (ie. meet deadlines; be flexible in adjusting to changing work priorities)
• Use software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team
• Efficiently manage expectations/concerns through strong communication skills, both verbal and written
• Take initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute on assigned tasks

Teamwork/Support
• Be an effective resource and flexible in adjusting to changing work priorities of the executive(s)
• Participate fully as a member of a team supporting the executive(s), and contribute to a positive work environment
• Keep executive(s)/immediate team informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Support the executive team by continuously developing knowledge in own area

Job Requirements
• Working knowledge of Microsoft Office, including Word, and Excel.
• Excellent knowledge and proficiency in PowerPoint
• Exceptional organization skills
• Able to work in a fast paced environment
• Proactive and flexible to work in a changing environment
• Excellent written and verbal communication skills

Administrative Assistant~